Return Policy

Media Supply, Inc. Return Policy


Media Supply, Inc. Product includes free ground shipping on all orders, so the shipping expenses involved in the delivery of Product, and on some larger Product the expense is significant. If you cancel your order before the Product has shipped, no restocking fee or shipping charges will apply. Once the Media Supply, Inc. product has been shipped, there is a 20% restocking fee on Product returned/exchanged for any reason other than a Product defect, damage or shipping error (subject to a good faith effort by the customer to support the diagnosis of a Product issue), and the customer is responsible for all shipping costs, both outbound and return shipping, associated with the Product return.

Special order or Closeout Product is non-returnable and/or non-cancelable.

Media Supply, Inc. must receive all authorized returns within 30 days of issuing the return authorization. Any returns received more than 30 days after authorization will not be accepted. Any Product that is returned without a return authorization will be denied. Return authorization numbers must be clearly marked on the the outside of each carton. Any box without an RMA number on it will be returned to the sender.

The Media Supply, Inc. product must returned in its original packaging. Products not returned in original packaging will not be accepted and customer will be denied refund.

Please inspect your shipment immediately upon receipt for shipping damages. Once you have inspected the shipment and accepted delivery, we cannot take responsibility for shipping damages. So please inspect carefully.

You must contact Media Supply, Inc. for a Return Authorization number (RA#) by calling our toll free Customer Service at 800-944-4237. Write this number on the outside of the box if you are sending a product back to us. Returns received without an RA# will be refused.

All inkjet cartridges and printer ribbons are not returnable.


The Media Supply, Inc. website is run and controlled in the Commonwealth of Pennsylvania, USA. As such the laws of the Commonwealth of Pennsylvania will govern these terms & conditions. Media Supply, Inc. reserves the right to make changes to the site and the disclaimers, terms and conditions at any time.


Return Authorizations must be requested within 30 days of delivery. Media Supply, Inc. will not issue a Return Authorization on requests after 30 days post delivery. Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded. All defective Product will be accepted according to the manufacturer's guarantee, and newly replaced with the same Product that was returned as defective.

A 20% restocking fee applies to all Product returned/exchanged for any reason other than a Product defect or damage (subject to a good faith effort by the customer to support the diagnosis of a Product issue), and the customer is responsible for all shipping costs, both outbound and return shipping, associated with the Product order.

In addition to the limitations set forth above, no warranty shall apply to any Product that has been: (i) modified, altered or adapted; (ii) maltreated or used in a manner other than in accordance with its intended purpose; (iii) repaired by a third party; (iv) improperly installed by any party other than Media Supply, Inc. (v) relocated, to the extent that the problems with the Product are attributable, in Media Supply, Inc.'s professional opinion, to such relocation; (vi) used directly or indirectly in supporting activities prohibited by the United States; (vii) purchased from any entity other than Media Supply, Inc. or authorized partners; (viii) affected by normal wear and tear; (ix) damaged by accident, abuse, misuse, flood, fire, earthquake or other external causes; (x) cosmetic damage including, but not limited to, scratches, dents and broken plastic, as applicable; and/or (xi) damaged as a result of shipping, exposure to tobacco smoke/weather, terrorism, acts of God or failure to follow the Manufacturer's instructions. Media Supply, Inc. shall not be responsible for any warranties other than those provided by the manufacturer or herein.

In no event shall Media Supply, Inc. be liable or responsible for the expense of removal or installation of defective Product, incidental, consequential or liquidated damages, or for any other direct or indirect damage, loss, cost, expense or fee.

No warranty covers any third-party products or hardware installed into, or attached to, the Product after the date of purchase. Further, if an installation fails or is damaged in a manner that causes damage to the Product, no warranty shall cover such damage. Repair and/or replacement of any damaged components in these situations shall be subject to additional repair and/or replacement charges.

Defective Product

If you believe your product is defective, please consult your owner's manual for the manufacturer's technical support instructions. Contacting the product manufacturer is the fastest way to resolve any equipment issues. Equipment manufacturers, like Rimage, Primera, Epson and Microboards, all handle their own technical support. If you have any questions or require any assistance contacting technical support, please feel free to email Media Supply or call us at 888-544-3222.

Media Supply, Inc. warranty support is depot based. Replacement parts ship via standard ground shipping.

Media Supply, Inc. sells only quality product. If the customer finds a high reject rate when using product purchased from Media Supply, Inc., the customer needs to investigate the cause and exercise good judgement. Media Supply, Inc. will not accept rejected product that is due to printer incompatibility (for example, printing with an Everest printer on non-Everest compatible media) or operator error (attempting to put 5GB of data on a 4.7GB disc.)

When do I get my money back, in the case of a return?

A charge-back will typically show up on your credit card account within 24-48 hours of the charge-back being issued. This amount will not always hit on the next credit card statement you'll receive, depending on your credit card company's billing cycle. If the charge-back does not appear on your statement, call the credit card company to verify the amount has been applied to your account.