Rapid Exchange First Year Warranty Upgrade for 5-15 Drive Omnitowers
All Omnitowers come with a one year parts and labor warranty. This warranty upgrade gives you the added advantage of rapid exchange. Should you have a problem that requires depot service, Media Supply will overnight you a replacement unit.
Here's how the process works:
- Call the Media Supply Omnitower Support line at 877-568-6799. A technichian will determine if your unit requires depot service.
- Once the technician determines that your Omnitower requires service, inform him or her that you have a rapid exchange warranty. The technician will email you a return authorization number and shipping instructions.
- Ship the defective unit in its original packaging and provide the technician with the shipping information
- Media Supply will cross-ship a replacement unit via overnight service. This is your permanent replacement.
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