Privacy policy

WTSmedia Privacy Policy

WTSmedia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you interact with WTSmedia, including through our website, products, and services.

By using our website, creating an account, placing an order, or otherwise providing information to us, you agree to the practices described in this Privacy Policy.

Scope of This Policy

This Policy applies to personally identifiable information (“personal information”) collected when you:

  • Visit our websites (collectively, the “Site”)

  • Create an account or become a customer

  • Place orders or make payments

  • Contact customer service

  • Participate in promotions, activities, or surveys

  • Apply for employment

  • Interact with us in any other way

This Policy also applies to personal information we may receive from business partners or third-party sources.

What Personal Information We Collect

Personal information is information that can identify you as an individual, such as:

  • Name, company name, and job title

  • Mailing address and billing address

  • Phone and fax numbers

  • Email address

  • Account credentials

  • Payment information (e.g., credit card details)

  • Order history and transaction details

  • Communications with customer service

  • Online activity associated with your account

Aggregate or anonymized information that cannot be used to identify you personally is not considered personal information.

How We Collect Information

We collect information in several ways:

Information You Provide

You may provide personal information when you:

  • Create an account

  • Place an order or request a quote

  • Contact us by phone, email, or chat

  • Subscribe to emails or marketing communications

  • Submit forms, surveys, or feedback

  • Apply for employment

  • Request customer support

Some information may be required to complete transactions or provide services. If the required information is not provided, we may not be able to fulfill your request.

Automatically Collected Information

When you visit our Site, certain information is collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and referring websites

  • Date and time of visits

This information helps us operate, maintain, and improve our Site and services.

Information From Other Sources

We may receive personal information from third parties, such as:

  • Payment processors and credit verification services

  • Marketing partners or list providers

  • Customers purchasing gift products for you

  • Publicly available sources

Any information received from third parties is treated in accordance with this Privacy Policy.

How We Use Your Information

We use personal information to operate our business and serve our customers, including to:

  • Process orders and payments

  • Deliver products and services

  • Provide customer support

  • Communicate about orders, accounts, or inquiries

  • Send catalogs, promotional materials, and product updates

  • Personalize your experience

  • Improve our products, services, and website

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

  • Protect the rights, property, or safety of WTSmedia and others

If you apply for employment, we may use your information to evaluate your qualifications and communicate regarding the hiring process.

We may also maintain records of communications (including phone calls, emails, and chats) for quality assurance, training, and documentation purposes.

Marketing Communications & Opt-Out Choices

WTSmedia may send emails or mail about new products, special offers, promotions, and company updates.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in promotional emails

  • Contacting our Customer Service team

Transactional communications related to orders or accounts may still be sent even if you opt out of marketing messages.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality and secure transactions

  • Remember preferences and shopping cart contents

  • Analyze website traffic and usage patterns

  • Improve user experience

  • Support marketing and advertising efforts

Cookies may collect information such as:

  • Domain and host information

  • Referring website

  • Access dates and times

  • IP address

  • Browser and operating system details

Disabling cookies may limit certain features of the Site, including the ability to register or complete purchases.

Third-party analytics or advertising providers may also use cookies or tracking technologies. Their practices are governed by their own privacy policies, which we do not control.

Accessing or Updating Your Information

You may request to review or update certain personal information by contacting Customer Service.

Some records (such as completed transactions) may not be editable due to legal, accounting, or operational requirements. We may retain personal information as long as necessary for business or legal purposes.

Data Security

WTSmedia uses physical, electronic, and procedural safeguards to protect personal information against unauthorized access, use, or disclosure.

Payment information entered on our Site is encrypted using Secure Sockets Layer (SSL) technology during transmission. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Email and online chat communications are not encrypted. Please do not send sensitive information through these channels.

We maintain digital security certificates to help verify the authenticity of our website and protect customers from fraudulent activity.

Fraud Prevention & Legal Compliance

We may use personal information to:

  • Detect and prevent fraud or unauthorized activity

  • Investigate violations of policies or laws

  • Facilitate product recalls

  • Protect the rights and safety of WTSmedia, customers, and others

  • Comply with legal obligations and regulatory requirements

If required by law, we may notify affected individuals of security incidents.

Changes to This Privacy Policy

WTSmedia may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our Site or services after changes are posted constitutes acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

WTSmedia Customer Service
Phone: 1-888-987-6334
Website: https://www.wtsmedia.com